Cancellation and refund conditions
The exact cancellation terms may vary by booking. Any booking-specific deposit, refund and cancellation conditions should be shown before the customer confirms payment.
Earlier notice may reduce cancellation costs.
Some or all of the deposit may be retained.
Usually returned to the original payment method.
Booking cancellation requests
Customers should contact AllWays Car Rentals as soon as possible if they need to cancel a booking. A cancellation is only considered received after the customer receives confirmation from our team.
Cancellation before confirmation
A booking request that has not yet been confirmed may generally be cancelled without a cancellation charge, provided no payment or special arrangement has already been processed.
Cancellation after confirmation
Confirmed bookings may be subject to a cancellation charge depending on how much notice is provided, the rental period, vehicle demand and any booking-specific conditions.
Short-notice cancellation
Cancellations made close to the scheduled pickup date may result in the loss of some or all of the booking deposit. The applicable amount will be explained before the booking is confirmed.
No-show bookings
If the customer does not collect the vehicle at the agreed time and does not contact our team, the booking may be treated as a no-show. Deposits and prepaid amounts may become non-refundable.
Refund eligibility
Approved refunds are generally returned to the original payment method. Refund eligibility depends on the booking status, notice provided, payment type and any costs already incurred.
Refund processing time
Once approved, refunds may require several business days to appear in the customer's account. Processing time depends on the payment provider and financial institution.
Payment processing fees
Third-party payment processing fees may not be refundable where those fees have already been charged by the payment provider.
Vehicle unavailable
If AllWays Car Rentals cannot provide the confirmed vehicle, we may offer a similar replacement vehicle, another suitable option or a refund of eligible amounts paid.
Early vehicle return
Returning a vehicle earlier than the confirmed return date does not automatically create a refund entitlement. Any adjustment must be approved by AllWays Car Rentals.
Late vehicle return
Late returns may result in additional rental charges or other fees. Customers should contact our team before the scheduled return time if they expect a delay.
Booking changes
Date, location, vehicle or rental-duration changes are subject to availability and may change the total booking price. A change may sometimes be treated as a cancellation and new booking.
The terms shown in the final booking confirmation should take priority where they contain specific deposit, cancellation or refund conditions.